FAQ

GOOD TO KNOW THAT YOU CAN RELY ON US

Do you still have a few questions? You’ll find your answers here. If not, we would be happy to personally address your concerns. Contact us by email or telephone. You will find our locations here.

CAN I PICK UP MY RENTAL EQUIPMENT ON THE DAY BEFORE?

We will have your rental equipment ready for you to pick up from your chosen location from 3 pm on the day before.

WHAT PAYMENTS ARE ACCEPTED?

Online via prepayment, credit card, debit card, cash

WHEN DOES THE DEPOT OPEN?

You can access our depot from 5 AM using the night entrance

HOW LONG IS THE DEPOT OPEN?

Until 1 AM at night

HOW DO I FIND MY DEPOT BOX?

Hold your depot card to one of the key card columns. The number of your depot box will be displayed.

WHERE CAN I RETURN MY RENTAL EQUIPMENT?

Both of our shops are networked. You can conveniently return your equipment at any location hassle-free. Right beside the valley station of the cable network or in the village of Serfaus.

CAN I EXCHANGE PURCHASED GOODS?

We need your valid receipt for any exchanges/complaints. You are welcome to choose a different product in our two shops. Exchange and return possible in both shops. Payment of the receipt amount is not permitted.

SHIPPING COSTS IN THE ONLINE SHOP:

Austria: EUR 60,-
Germany, Netherlands, Italy: EUR 80,-

RETURNS:

Return policy for new purchases is two weeks. The return postage will be deducted from the refund.
Refurbished bikes cannot be returne